Politique de confidentialité

1. Introduction

This Privacy Policy explains how Chenghui collects, uses, stores and protects information when you visit our website, submit an inquiry, contact us through WhatsApp, email or other communication channels, or interact with our online services.

By using this website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly, including:

• Name
• Company name
• Email address
• Telephone number
• WhatsApp number
• Country or region
• Product requirements
• Drilling specifications
• Inquiry or message content

Technical Information

We may also collect certain technical information automatically when you visit the website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website or source
• Cookie and analytics information

3. How We Use Your Information

We may use collected information to:

• Respond to product inquiries and quotation requests
• Recommend suitable drilling tools based on customer requirements
• Communicate regarding orders, production and shipment
• Provide customer and technical support
• Improve our website, products and services
• Analyze website traffic and visitor behavior
• Prevent misuse, fraud or security issues
• Comply with applicable legal requirements

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior and measure website performance.

We may also use third-party analytics or advertising technologies, such as Google Analytics or Meta technologies, where applicable.

Visitors may be able to manage or disable cookies through their browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Information

We do not sell personal information.

We may share information only when reasonably necessary with:

• Logistics and shipping providers
• Payment or banking service providers
• Website hosting and technical service providers
• Analytics or marketing service providers
• Professional advisers or service providers
• Government authorities where required by law

Any information shared with third parties should be limited to what is reasonably necessary for the relevant purpose.

6. International Data Transfers

As we serve international customers, personal information may be processed, transferred or stored in countries or regions different from the visitor’s location.

We take reasonable steps to protect information when it is transferred or processed internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Maintain business and transaction records
• Support customer relationships
• Meet legal and regulatory requirements

Retention periods may vary depending on the type of information and business purpose.

8. Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain uses of information
• Withdraw consent where processing is based on consent

To exercise any applicable rights, please contact us using the information below.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.